WFP
IT Operations Assistant (DAS) supports digital assistance services with WFP in Dollo Ado. Provide technical IT support, system maintenance, and training in a humanitarian setting.
The position requires fluency in both English and Somali. Apply by 21 August 2025.
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🌾 Job Overviews
Organization: World Food Programme (WFP)
Position Title: IT Operations Assistant (Digital Assistance Services)
Grade: Service Contract Level 5 (SC5)
Location: Dollo Ado, Ethiopia (with potential travel to field sites)
Contract Type: 12-Month Service Contract (Local Contractor)
Application Deadline: 21 August 2025 at 23:59 EAT (GMT+3)
Work Mode: On-site
Languages Required: English and Somali (fluent)
🌍 About the World Food Programme (WFP)
The World Food Programme (WFP) is the biggest humanitarian organization in the world and a Nobel Peace Prize Laureate (2020), which is a charity dedicated to saving lives in emergencies and creating opportunities for peace, stability, and zero hunger. The WFP is present in more than 120 countries, and it provides food assistance to millions of people affected by conflicts, climate change, and disasters.
We at WFP are firm believers that our people are our greatest strength. We promote a vibrant, all-embracing, and inspirational working environment grounded in the principles of integrity, collaboration, commitment, humanity, and inclusion.
Come and work with us in Ethiopia, one of WFP’s most dynamic operations, and lead the charge for life-saving digital innovation in one of the most difficult humanitarian environments in the world.
📌 Job Purpose: IT Operations Assistant – Digital Assistance Services (DAS)
Provided that the IT Operations Associate is acting as the Head of Field Office and the technical supervisor, the IT Operations Assistant (DAS) will be responsible for assisting with the launch, implementation, and subsequent maintenance of the Digital Assistance Services (DAS) in Dollo Ado, which is the main hub of the humanitarian work in the Somali Region, Ethiopia.
This position is crucial for making sure that digital tools and systems are properly utilized to provide timely, trusted, and safe aid to vulnerable groups such as refugees, as well as local communities.
🔧 Key Responsibilities
- Support DAS Implementation: Assist throughout the entire process of Digital Assistance Services, which involves the installation, operation, and solving of problems of digital distribution systems. Support the use of corporate platforms such as SCOPE, School Connect, Partner Connect, Easy Vista, PIT, LESS, and CFM.
- The process of Digital Assistance Services encompasses the installation, deployment, and troubleshooting of the digital distribution system.
- Provide assistance in utilizing corporate platforms like SCOPE, School Connect, Partner Connect, Easy Vista, PIT, LESS, and CFM.
- Field Operations & Technical Support: Carry out technical evaluations in the distances of the field. Lead the procedures of the digital beneficiary registration and verification. Provide the necessary technical help to the field teams on the spot and to the partners.
- Conduct technical evaluations at various locations in the field.
- Lead the procedures of the digital beneficiary registration and verification.
- Ensure that the field teams and partners receive the necessary technical assistance.
- Training & Capacity Building: Train WFP and its partners on the usage of the DAS tools. Offer your assistance in the management of knowledge and in the collection of good practice documentation.
- Train WFP and its partners on how to use the DAS tools.
- Help knowledge management and keep records of best practices.
- System Maintenance & Monitoring: Operate, set up, and keep in good condition the DAS devices (tablets, biometric devices, routers, etc.). Watch and give help to the GDT (Global Digital Transfer) system in the refugee camps. Move along with the system while upgrading it, applying patches, and making it run better.
- Operate, set up, and keep in excellent condition the DAS devices (tablets, biometric devices, routers, etc.).
- Watch and give help to the GDT (Global Digital Transfer) system in the refugee camps.
- Move along with the system while upgrading it, applying patches, and making it run better.
- Stakeholder Coordination: Work with the Area Office DAS Lead and Country Office DAS Team to find the best way of Continuous Service Improvement (CSI). Get in touch with the Global Service Management Team to clear up problems and technical give support.
- Work with the Area Office DAS Lead and the Country Office DAS Team to find the best way to improve continuous service (CSI).
- Get in touch with the Global Service Management Team to clear up problems and technical give support.
- Reporting & Compliance: Gather and give the performance indicators of DAS.Report on the implementation of the WFP policy on data protection, cybersecurity, and digital ethics.
- Gather and give the performance indicators of DAS.
- Report on the implementation of the WFP policy on data protection, cybersecurity, and digital ethics.
Education:
- A secondary school certificate is needed.
- Information technology, computer science, business management, economics, or a related field are the areas in which having a university degree is highly appreciated.
Experience:
- A journey of 5 years or more with increasing responsibility in:ICT operations and supportTechnology implementation in humanitarian or development settings End-user support and team coordination
- ICT operations and support
- Technology implementation in humanitarian or development settings
- End-user support and team coordination
- Giving evidence of your work in deploying and supporting digital assistance platforms (e.g., SCOPE, biometric systems, mobile data collection).
- Your familiarity with field-based humanitarian operations, particularly in refugee or displacement contexts, is a significant asset.
Technical Skills:
- Strong knowledge of digital and ICT systems, including hardware, software, and network infrastructure.
- Troubleshooting IT problems and giving timely solutions is a skill/habit that one is good at.
- Experience managing end-user support teams and coordinating field-level IT activities.
- You must possess the ability to assess business requirements and recommend appropriate digital tools.
Language:
- You must be fluent in both written and spoken English and Somali.
- The knowledge of Amharic or Afan Oromo
🌱 Why Join WFP?
- Work with Purpose: Be part of a Nobel Peace Prize-winning organization delivering life-saving aid.
- Professional Growth: Access training, mentorship, and career development programs.
- Inclusive Culture: WFP champions diversity, equity, and inclusion across all levels.
- Global Network: Connect with professionals across 120+ countries.
- Attractive Compensation: A competitive local contract package is available (please refer to the official terms).
💡 WFP is committed to reasonable accommodation for persons with disabilities. Contact: global.inclusion@wfp.org
📥 How to Apply
Qualified candidates are encouraged to apply early through the WFP e-Recruitment portal:
Required Documents:
- CV in English (mandatory)
- Cover Letter (optional but recommended)
📌 Important Notes:
- Do not attach certificates, ID, or recommendation letters at this stage.
- Only shortlisted candidates will be contacted.
- WFP does not charge any fees at any stage of recruitment.
- Applications will be reviewed on a rolling basis—apply early!
🚫 No Fee Disclaimer
The United Nations and WFP do not charge any fees for applications, processing, interviews, or medical exams. Any request for payment is fraudulent.
📍 Duty Station: Dollo Ado, Ethiopia
Dollo Ado hosts one of the largest refugee settlements in Ethiopia, serving Somali refugees and host communities. The environment is dynamic and challenging, requiring resilience, adaptability, and a strong commitment to humanitarian values.
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