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Senior Customer Service Officer Cash I

Full Time NGO Jobs
  • Full Time
  • NGO Jobs
  • Asela, Ethiopia
  • As per bank scale ETB / Year
  • Applications have closed
  • Salary: As per bank scale

Dashen Bank

Dashen Bank  is currently seeking applications from the eligible applicants for the post of Senior Customer Service Officer Cash I in Assela Town,  Ethiopia.

Job Description

    • Organization: Dashen Bank
    • Job Title: Senior Customer Service Officer Cash I –Dashen Bank Nur Branch (IFB full-fledged Branch)
    • Location: Assela Town
    • Grade: Manager
    • Occupational Groups:
      • Accounting and Finance
      • Banking and Insurance
    • Closing Date: 2024-06-24

Job Summary:

  • Provide front office customer service support at the branch
  • Handle account management transactions, respond to customer inquiries, handle cash and non-cash transactions, and all customer requests

Required Qualifications:

  • Bachelor’s degree in a business-related field (e.g. Marketing Management, Accounting, Management, Economics, Business Administration, IT)
  • At least 4 years of banking experience

Required Competencies:

  • Interpersonal and cross-cultural skills, ability to build collaborative relationships
  • Creativity and innovation skills
  • Action-oriented, quality-focused with attention to detail
  • Professionalism and integrity aligned with Dashen Bank values
  • Good oral and written communication skills
  • Critical thinking and problem-solving skills
  • Personal motivation and drive, commitment to continuous improvement
  • Good customer relationship management skills
  • Risk awareness and understanding of risk management practices

Technical Competencies:

  • Understands basic financial products and services
  • Good knowledge of bank accounting and procedures
  • Ability to respond to client inquiries and advise on most issues/requests
  • Excellent Microsoft Excel skills, good Microsoft Visio skills

How to Apply:

  1. Apply through the Microsoft Forms link provided  https://forms.office.com/Pages/ResponsePage.aspx?id=beiahVyoYU60Iqj2TsjDWzY3_u4JMTdNuERuRPlhz-hUMVEyMUVWWkpSSDU3RFpDQlJWT09NRVI5TCQlQCNjPTEu 
  2. Fill out the vacancy application form completely
  3. Upload relevant credential documents in PDF format in Ethiojobs
  4. If no ethiojobs account, register using personal email

The application process does not involve any fees. Female applicants are encouraged to apply.

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